At Lily Drifters, we strive to provide high-quality outdoor and travel products. If you are not satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
We accept returns only in the following cases:
- The product is damaged or defective upon delivery.
- You received the wrong item in your order.
⚠ We do not accept returns for change of mind.
2. Return Request Process
- Customers must notify us within 7 days of receiving the order to request a return.
- To initiate a return, email us at [email protected] with:
- Your order number
- A brief description of the issue
- Clear photos of the defective or incorrect product
3. Return Approval and Pickup
- Once your return request is approved, we will arrange for a pickup.
- The product must be unused, in its original packaging, and with all included accessories.
4. Refund Process
- Once we receive and inspect the returned item, we will process a refund within 7-10 business days.
- If a replacement is available, we will ship it at no extra cost.
5. Non-Returnable Items
- Products that have been used, damaged by the customer, or missing original packaging.
- Items returned without prior approval.
6. Contact Information
For any return or refund inquiries, reach out to us at:
📧 Email: [email protected]
By purchasing from Lily Drifters, you agree to this Return and Refund Policy.